Shipping & Returns
FREE SHIPPING: UK AND EU COUNTRIES.
FOR USA, CANADA, AUSTRALIA, NEW ZEALAND AND HONG KONG
Ground — £15 flat rate
2nd Day — £21 flat rate
Overnight – £34 flat rate
Easy Returns & Exchanges
If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 15 days of receipt.
Please not that for health and hygiene reasons earrings may not be returned.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Goods will only be accepted for return if they are returned within 15 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Militza Ortiz is not responsible for any damaged or lost returns, therefore we require you return goods via signed postal service.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.